Frequently Asked Questions
What services does MGM Diversified provide?
MGM Diversified is a full-service construction and specialty trade contractor offering HVAC installation and repair, plumbing services, electrical work, general construction, building equipment installation, and 24/7 emergency services for residential, commercial, and industrial clients in the Houston area.
Are you licensed and insured?
Yes, MGM Diversified is fully licensed for all the services we provide, including HVAC, plumbing, electrical, and general construction work. We carry comprehensive liability insurance and workers' compensation coverage to protect our clients and our team.
Do you offer emergency services?
We provide 24/7 emergency services for urgent HVAC, plumbing, and electrical issues. Whether it's a broken air conditioner in summer, a burst pipe, or an electrical emergency, our team is available around the clock to help.
How quickly can you respond to service calls?
For emergency calls, we typically respond within 1-2 hours. For non-emergency service calls, we usually schedule same-day or next-day appointments. We understand that HVAC and plumbing issues can't wait, so we prioritize quick response times.
Do you provide free estimates?
Yes, we provide free estimates for all installation and major repair projects. For diagnostic service calls, there is a service fee that is applied toward any repair work performed. We believe in transparent, upfront pricing with no hidden fees.
What areas do you serve?
We serve Houston and the surrounding metropolitan area, including Katy, Sugar Land, The Woodlands, Pearland, Pasadena, and other nearby communities. Contact us to confirm service availability in your specific area.
How often should I service my HVAC system?
We recommend having your HVAC system serviced twice a year - once in spring before cooling season and once in fall before heating season. Regular maintenance helps prevent breakdowns, improves efficiency, and extends the life of your equipment.
What brands of HVAC equipment do you install?
We install and service all major HVAC brands including Carrier, Trane, Lennox, Rheem, Goodman, and others. We'll help you choose the right system for your needs, budget, and energy efficiency goals.
Do you offer financing options?
Yes, we offer flexible financing options for qualifying customers on major installations and repairs. We work with several financing partners to provide competitive rates and terms that fit your budget.
What should I do if I smell gas?
If you smell gas, immediately turn off the gas supply if you can safely do so, evacuate the area, and call your gas company's emergency line. Do not use electrical switches, phones, or create any sparks. Once the area is safe, call us for professional gas line inspection and repair.
How do I know if I need a new HVAC system?
Consider replacement if your system is over 10-15 years old, requires frequent repairs, has rising energy bills, provides uneven heating/cooling, or uses R-22 refrigerant. Our technicians can assess your system and help you decide between repair and replacement.
What payment methods do you accept?
We accept cash, checks, and all major credit cards. For larger projects, we also offer financing options and can work with you on payment schedules. Payment is typically due upon completion of work unless other arrangements are made in advance.
Do you guarantee your work?
Yes, we stand behind all our work with comprehensive warranties. Installation work typically comes with a 1-year labor warranty, and we honor all manufacturer warranties on equipment and parts. We also offer extended warranty options for additional peace of mind.